COVID 19: Advice and support on financial wellbeing

You will find information on a number of questions that you may have surrounding your financial situation and the impact this may be having on you.

Use the headings below to help you find the information you need:

If you have coronavirus queries specific to being resident in Somerset, a free coronavirus (COVID-19) helpline has been set up by Somerset County Council > 
Somerset Coronavirus Helpline: 0300 790 6275 

For information on District and County Council Services during coronavirus (COVID-19) visit the Somerset County Council website

Further advice is available on the GOV.UK website also:  Find out what you can do if you are struggling because of coronavirus 



My internet connection at home isn't very good and I can't afford to buy data.
If you are struggling to access the internet at home or via your mobile phone, get in touch with your current package provider to get information on how they can support you. The UK’s major telecommunications providers have agreed to support and protect vulnerable consumers - and those who may become vulnerable due to circumstances arising from COVID-19 - by removing all data allowance caps on all current fixed broadband services and offering some new, generous mobile and landline packages to ensure people are connected. If you consider yourself vulnerable, discuss this with your provider so that they can support you. 

If you would like to know more about the agreement between the government and telecommunication providers, you can read more here >



I haven’t got a job and my household has reduced income due to my parents being furloughed or losing their jobs. Where can I find help?
You may be eligible for help from your local JobCentre Plus. Check your eligibility for benefits here >

I need money to continue my education. Where can I find help?
Assistance is available from the government for students aged 16 to 19 and up to 25 for students who have an Education, Health and Care Plan (EHCP). You may be eligible for a bursary to help with education-related costs. You will need to speak to your tutor or student services at your school, college or training provider who will explain what you need to do to apply. You can find more information about the 16 to 19 Bursary Fund here >

If you live in the Taunton Deane area, the Bishop Fox’s Educational Foundation Grant Scheme is available to students aged between 11 to 24 years old. For information on the grant and eligibility, visit the website >



I’m worried I might lose my home. Where can I find help?
If you are at risk of losing your home, your District Council Housing Team can advise on emergency accommodation:

Mendip District Council – 0300 303 8588

Sedgemoor District Council – 0845 408 2540

Somerset West & Taunton Council – 0300 304 8000

South Somerset - 01935 462462 or via email:

Further support for homelessness can be found on the Impact Pathways website here >

If your family is struggling financially due to the coronavirus and requires support from food banks, you can find details of the food banks and what areas they serve here > 

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